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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Elizabeth Langston

Elizabeth Langston

June 4, 2025

5  out of  5
rating by Elizabeth Langston
"Desiree did an amazing job getting me a quick quote on trading a vehicle out on my insurance. Love my Zach Coffey State Farm family."
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Alondra Aguilar

May 27, 2025

5  out of  5
rating by Alondra Aguilar
"Desiree is always so kind and helpful!"
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ashley johnson

May 22, 2025

5  out of  5
rating by ashley johnson
"Zach Coffey State Farm continued to be a great company to work with. Desiree is always helpful and friendly. She is able to always answer my questions and provide me with all the information I need! They are great to work with!"
We responded:
"Ashley, my team and I are grateful for the opportunity to serve you each day. We're always more than happy to assist you and make sure your questions are answered to your satisfaction! - Zach"
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Linzee McCollum

May 22, 2025

5  out of  5
rating by Linzee McCollum
"I have been with State Farm for a very long time and the Zach Coffey office has been the most helpful office I have ever dealt with! They go above and beyond to ensure you have the right coverage and if you ever need to use it, they handle most everything for you! I had an incident with my vehicle and they had a tow truck, tire company, and rental set up within an hour!! I was amazed! Desiree is always a pleasure to work with- from claims to assisting with something as simple as finding a VIN number!"
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Chris&Kelly Workz

May 21, 2025

5  out of  5
rating by Chris&Kelly Workz
"Zach Coffey’s office has been a great experience to work with and excellent customer service! I love that there is an actual person that answers the phone quickly and not an automated service. It’s small things like this that are getting harder to find these days. I highly recommend this office! I was unexpectedly stranded and had to have my vehicle towed. The next day I called their office and explained the situation and without hesitation, Desiree, looked into my policy and saw that we had emergency road side assistance and was covered. She immediately cut us a reimbursement check. She made an unpleasant situation less stressful."
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connor simms

May 19, 2025

5  out of  5
rating by connor simms
"Desireé was very nice and is always very helpful with my insurance needs."
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Kristin Tackett

May 15, 2025

5  out of  5
rating by Kristin Tackett
"Caitlyn was great and helped me get switched to a much more affordable policy than the one I was paying with another company. I also like the convenience of being able to message with questions etc."
We responded:
"Thank you Kristin for the amazing review! Caitlyn does a phenomenal job helping out customers and I am glad you were able to save money! Our office looks forward to serving you with all of your insurance needs!"
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Angel Vineyad

May 15, 2025

5  out of  5
rating by Angel Vineyad
"Desiree is the sweetest lady. Very polite and had my issue solved within minutes. I just switched to this company and it has already been such a pleasant experience. I've been extremely satisfied with there customer service ❤️"
We responded:
"Desiree does a great job with our customers. Great asset for our team!"
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Hailey Bales

May 15, 2025

5  out of  5
rating by Hailey Bales
"Has always been good to me! Thanks!"
We responded:
"Thank you Hailey!"
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Susan Somkin

May 15, 2025

5  out of  5
rating by Susan Somkin
"They work hard to get all your needs covered. Always pleasant. It’s nice to talk to a real person . Great service."
We responded:
"Thank you Susan!"
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Monica Wentz

May 2, 2025

5  out of  5
rating by Monica Wentz
"Saw a Facebook post, this company was giving out gift cards to 30 people who called to get a quote. Spoke with Caitlyn about a quote and transitioning from another company. She's professional and answered all questions. I'm happy with the results of the quote and will be calling back to set up our policy. It wasn't so much about the gift card for me, it was about finding a cheaper insurance."
We responded:
"Thank you for the review Monica. I am so happy that Caitlyn could help you out with your insurance needs and my office looks forward to being serving you. Thank you!"
Profile photo of Taylor Stafford

Taylor Stafford

April 30, 2025

5  out of  5
rating by Taylor Stafford
"Desiree and Cheyenne down at Zach Coffey State farm are the absolute best to work with! I own a small business and I have tons of questions and they are always there to answer them and help me in any way they can! From vehicles to business insurance and anything in between, I would highly recommend them for any insurance needs you have!"
We responded:
"Hey Taylor, Thank you for the review. Our office loves supporting small businesses!"
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Jeremy Emmons

April 25, 2025

5  out of  5
rating by Jeremy Emmons
"Zach and his office were extremely helpful with comparing rates and explaining the differences. At the end of the day after searching multiple different companies Zach with State Farm came in with the best coverage and best price. We were able to switch over our home and two autos and save around $450 per year!"
We responded:
"Jeremy, I am so glad to have a fellow Longhorn fan insured in East Tennessee. Glad we could give you better coverage and save you some decent money as well! Hook’Em Horns!"
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Chandler Monger

April 11, 2025

5  out of  5
rating by Chandler Monger
"Tiffany is always helpful with any questions I have regarding anything dealing with my coverage or the mobile app! I appreciate her for taking the time to help walk me through it!"
We responded:
"Thank you Chandler! We appreciate you being our customer!"
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SOnya Moore

April 7, 2025

5  out of  5
rating by SOnya Moore
"Appreciate Cheyanne so much. She reminds me when policy is due and always helps get discounts if available."
We responded:
"Thank you Sonya! Our team does a great job making sure our customers are taken care of!"
Profile photo of Carrietta Goins

Carrietta Goins

March 14, 2025

5  out of  5
rating by Carrietta Goins
"Recently bought a new car and needed to change some things around on the insurance. Caitlyn was amazing and quickly took care of the account. We truly appreciate how friendly and helpful she was. Would highly recommend."
We responded:
"Thank you for the review! Caitlyn goes above and beyond for our customers!"
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Madisson Poe

March 8, 2025

5  out of  5
rating by Madisson Poe
"Finding new insurance is usually such a hassle, but with State Farm it was made easy. Caitlyn helped me customize my plan and made it extremely easy to do. They are very helpful and the rates were unmatched."
We responded:
"Thank you for the review! Caitlyn is one of the best!"
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Elesha Henderson

March 7, 2025

5  out of  5
rating by Elesha Henderson
"Desiree was a great help today! Friendly and very efficient. Thank you so much."
We responded:
"Desiree always does her best when helping our customers. Thank you for the review!"
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Angie Davis

March 6, 2025

5  out of  5
rating by Angie Davis
"The staff at Zach Coffey's office is fabulous!! I worked with Desiree this morning and she was great!! The whole team there is always so friendly and knowledgeable about anything I have ever had a question about."
We responded:
"Thank you for the review! I have been blessed with a great team."
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Nancy Guillen

March 6, 2025

5  out of  5
rating by Nancy Guillen
"Desiree offers top notch customer service! We have been a State Farm customer for over 30 years & have never received such great service"
We responded:
"Thank you for the review. Desiree and the entire team go above and beyond for our customers!"
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leslie wallin

February 24, 2025

5  out of  5
rating by leslie wallin
"Staff is always helpful, quick, and friendly. I was helped by Desiree today and she was very knowledgeable helping me make some corrections and very kind."
We responded:
"Desiree does a great job with our customers! Thank you for the review!"
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Gaby Ramirez

February 11, 2025

5  out of  5
rating by Gaby Ramirez
"I am new in town and was genuinely shocked at the level of kindness, professionalism and knowledge provided by Mr. Coffey’s team. I was helped by Caitlyn, a team member who went above and beyond to provide me all the necessary paperwork and information for my transition into a new town. Thank you so much, I am so grateful!"
We responded:
"Thank you for the kind words and review! Caitlyn does a great job with our customers and is always there when you need her!"
Profile photo of Steven Wright

Steven Wright

February 11, 2025

5  out of  5
rating by Steven Wright
"Agents are professional & courteous ,service was fast & efficient & best of all the most affordable to be found If there is a better Insurance Co I couldn’t find it"
We responded:
"Steven, we care for our customers deeply and we're proud to serve you each day. Please know we're here for you always and look forward to assisting you in the future. Thank you for your business. - Zach"
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Linda King

February 6, 2025

5  out of  5
rating by Linda King
"I spoke with Caitlyn today about a policy I wanted to start and she was such a joy to work with. She made it easy, I understood all the terms and she had me all set up in a very short time. She was so helpful and is a real asset to your office. Thank you!"
We responded:
"Thank you for the review! Caitlyn is one of the best!"
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Betty McMahan

January 30, 2025

5  out of  5
rating by Betty McMahan
"I can always depend on Zach Coffey's team to respond quickly & professionally. Thanks Desiree Adams for being so efficient!"
We responded:
"I am so glad that you had a wonderful experience. I believe I have the best State Farm team in the area!"